100-Day Service Guarantee:

Welcome to our Terms and Conditions regarding the 100-Day Service Guarantee. These terms outline the scope, conditions, and limitations of the guarantee provided to all clients who use our services. By hiring us, you agree to the following terms:

1. Scope of the Guarantee
The 100-Day Guarantee applies to all services provided by our company.
The guarantee covers defects or issues that directly result from our workmanship or materials provided by us during the service.

2. What the Guarantee Covers
Faulty workmanship, including improper installation, repairs, or adjustments made during the initial service.
Replacement of defective materials or parts supplied by our company during the service.

3. What the Guarantee Does Not Cover

Issues arising from misuse, negligence, or improper maintenance by the client. Problems caused by third-party interference, accidental damage, or environmental factors beyond our control (e.g., flooding, extreme weather conditions, or structural failures). Normal wear and tear or issues not related to our service. Materials, components, or systems supplied by the client or a third party.

4. Terms of Resolution

If an issue covered under this guarantee arises, clients must notify us within the 100-day period, starting from the date of service completion. We will assess the reported issue and, if the claim is valid, resolve the problem by: Repairing the fault free of charge. Replacing faulty parts or materials at no additional cost. In cases where the issue cannot be resolved, we may offer a partial or full refund at our discretion.

5. Client Obligations
To ensure the validity of this guarantee, the client must: Use and maintain the repaired or installed system according to the manufacturer's recommendations and our advice. Provide access to the premises for inspection or repairs as required.

6. How to Make a Claim
Claims must be submitted within 100 days of service completion. To file a claim, contact us via email or phone, providing: The date of the service. A description of the issue. Any supporting evidence (e.g., photos, invoices)

7. Limitations of Liability
Our liability under this guarantee is strictly limited to the services and materials provided by us. We are not responsible for indirect or consequential damages caused by defects not covered under this guarantee.

8. Governing Law
This guarantee and its terms are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the jurisdiction of the courts in the United Kingdom.

Satisfaction Guarantee – “No Satisfaction, No Payment”

At [Your Company Name], we pride ourselves on providing the highest quality services and ensuring customer satisfaction. To give our clients peace of mind, we offer a unique Satisfaction Guarantee: if you're not satisfied with our service, you don't pay. Below are the terms and conditions governing this guarantee.

1. Scope of the Guarantee This Satisfaction Guarantee applies only to services where an agreement is made prior to commencement, clearly outlining the scope of work, expected results, and specific details of the service. The guarantee ensures clients are not charged if we fail to meet the agreed terms of the service

2. Pre-Service Agreement

Before starting the service, both the client and our team will agree on the details of the work, including: The scope of the project. Specific expectations and standards of service. Any additional requirements or conditions set by the client. This agreement must be documented and acknowledged by both parties. 3. Decision on Satisfaction Satisfaction is determined at the time of service completion. Once the service is completed, the client must review the work and confirm their satisfaction or dissatisfaction on the same day. If the client confirms satisfaction at the time of completion, the service is deemed accepted, and the process is concluded. No claims for dissatisfaction will be accepted after the day of service completion and acceptance.

4. Conditions for Claiming “No Payment”

The Satisfaction Guarantee applies only if: We fail to deliver the agreed-upon service as specified in the pre-service agreement. The client immediately informs us of their dissatisfaction on the day of service completion.

5. Exclusions from the Guarantee

The guarantee does not apply if the client has approved and accepted the service on the day it was completed. Claims for dissatisfaction made after the service has been reviewed, accepted, and approved by the client will not be considered. The guarantee does not cover dissatisfaction based on subjective preferences or reasons unrelated to the agreed-upon scope of work.

6. Protection Against Misuse

This guarantee is designed to provide genuine customers with peace of mind. It does not apply in cases of fraudulent claims or attempts to avoid payment despite satisfactory service delivery. Our team reserves the right to document and verify all completed work to protect against false claims.

7. Resolution Process

If a client expresses dissatisfaction on the day of service completion, we will: Investigate the issue. Attempt to resolve the matter immediately, either by rectifying the issue or addressing the concern. If the issue cannot be resolved and the dissatisfaction is valid, no payment will be required.

8. Governing Law

This guarantee and its terms are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the jurisdiction of the courts in the United Kingdom.

9. Documentation and Recording Agreement

As part of the Satisfaction Guarantee and the general guarantee for our services, it is mandatory for the client to consent to the documentation of our work and discussions to ensure transparency and clarity regarding the agreed-upon terms. This documentation process includes: Video recordings of the work being performed. Audio recordings of discussions about service details and agreements. Photographs taken during or after the service to document results. By engaging our services, the client explicitly consents to the recording of video, audio, and photographs to document the agreed terms and scope of work. Only documented agreements are eligible for any guarantees.

10. Guarantee Exemption for Non-Consent or Undocumented Agreements

If the client does not consent to video, audio, or photographic documentation, neither the Satisfaction Guarantee nor the general guarantee will apply If there are no documented agreements at the start of the collaboration, the service is not eligible for any guarantees. To qualify for a guarantee:

1. The client must clearly outline the service they expect at the beginning of the collaboration.

2. The agreed-upon details must be documented either via recordings or in written form. Without proper documentation, no guarantees will apply. This includes cases where the client fails to clearly present their expectations or if the documentation is incomplete or unavailable.

11. Importance of Documented Agreements

For the guarantees to remain valid, all agreements, expectations, and scope of work must be documented at the beginning of the collaboration. This protects both the client and our company, ensuring clarity and preventing misunderstandings. This policy highlights the necessity of documentation at the start of the service and ensures that only properly documented agreements qualify for guarantees, safeguarding both parties in the collaboration. This Satisfaction Guarantee reflects our commitment to quality and ensures transparency, trust, and fairness for both parties. Thank you for choosing our services.

Contact Us:

If you have questions or require further clarification, please reach out: Email: [email protected] This guarantee is designed to provide peace of mind and demonstrate our commitment to quality and client satisfaction. Thank you for choosing our services.

Terms for Emergency Plumbing Services

At Fix My Bathroom and Kitchen, we offer emergency plumbing services, where each job and situation is individually assessed and priced based on its unique circumstances. Due to the unpredictable nature of emergency work, we are unable to provide fixed prices for services upfront. Accurate pricing can only be determined following an on-site investigation and diagnosis. Additional Work and Costs

Unforeseen Issues:

In some cases, hidden or older installations may require additional work that could not have been identified during the initial diagnosis.

Communication: Any additional costs associated with such work will be clearly communicated to the client and agreed upon before proceeding further. This ensures transparency and avoids unexpected charges.

Payment Terms
Payment Upon Completion: All payments for services must be made on the same day the work is completed, directly at the service location.
Longer Projects: In cases where the work spans multiple days, a partial advance payment may be required to cover materials or secure the continuation of the project. Any advance payment will be discussed and agreed upon before commencing further work.

Accepted Payment Methods: Payments can be made on-site via bank transfer or in cash. Invoices: An invoice will be provided to the client within 24 hours of payment for record-keeping and transparency.

Client Assurance and Protection

This policy is designed to protect both the client and our company:
Clients are assured of clear and transparent communication regarding costs and any additional work required. Our company is safeguarded from delays or non-payment, ensuring a professional and efficient service experience.

Google Ads and Google Analytics

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